At shop-peruhandicraft.com, we want you to be completely satisfied with every single one of your purchases. We believe that the creation of a bridge between consumers and artists depends on high quality products and extraordinary customer service.
STEP-BY-STEP RETURN INSTRUCTIONS
If the return is a result of an error by shop-peruhandicraft.com, Full Refunds will be available for up to 5 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 5-day period to qualify for a refund. If your return is in any way a result of an error by shop-peruhandicraft.com, please be sure to indicate the nature of the error when requesting the RMA number and a customer service specialist will provide you with further instructions.
If the return is not a result of an error by Peruhandicraft.com, you will be responsible for all shipping costs and duty incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as UPS, FedEx, TNT, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition.
Be certain to include the following along with the returned merchandise: your RMA number, name, email address, and mailing address, as well as a copy of the original Peruhandicraft.com invoice (if available) and any feedback related to the order that you may have forgotten to include in your original RMA request.
IMPORTANT NOTE: Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center. Return address: Contact Person: Cristian Backus Avenida Almirante Grau 631 - 302A La Punta - Callao
Callao 05 Lima Peru telephone: +51-1- 941476340 e-mail: info-shop-peruhandicraft.com
Once the merchandise has been received at the Customer Service Center, your credit card will be credited for the applicable amount or, if you paid by check or money order, a check will be written in your name and mailed to you. If you would like to order another item in place of the returned product, you will need to submit a completely new order either online or by phone.
Important Notes and Restrictions: Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center. Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it. As a safeguard against potential abuse, Peruhandicraft.com reserves the right to deny a refund to anyone who has made what we determine to be excessive returns. If you received your order and for some reason want to cancel it you need to have a solid basis for your complaint or money-back guarantee are non refundable.
All Refund Requests received by Peruhandicraft.com. that require an additional shipping fee to be paid will be refused and returned at your expense.
DAMAGED/INCORRECT PRODUCTS OR INCOMPLETE ORDERS
At shop-peruhandicraft.com, we are focused on pleasing you. If you have received a damaged or incorrect item, or if you believe that part of your order is missing, please immediately send an email to a Customer Service Representative at firstname.lastname@example.org. In your message indicate your name, order number, and email address, and provide as much detail as possible about the situation.
We will be happy to replace any damaged items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs. Similarly, if you should receive a product other than the one you ordered, the correct product will be sent to you at no additional charge or a full refund (including shipping costs). Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. This is due to the fact that each region ships its merchandise directly to the purchaser. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region from those products that you have already received.
CANCELING OR MODIFYING AN ORDER
Once you have placed an order it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at shop.peruhandicraft.com and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the aforementioned return instructions if you decide not to keep the product after having received it.
PRICING ERRORS AND CANCELLATION OF ORDERS shop-eruhandicraft.com reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies: Product pricing error: Because shop-peruhandicraft.com offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the correct price, we will adjust your charge and give you the lower price.
Billing information provided for the credit card does not match the information on file with the card issuing bank. Credit card declined by the financial institution.
PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of shop-peruhandicraft.com has confirmed that none of the aforementioned conditions apply to that order. ADDRESS ERRORS FOR WHICH Peruhandicraft.com IS NOT RESPONSIBLE A fee will be applied to all orders where:
The incorrect address has been provided by the customer and the package is returned as undeliverable.
An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits
A move or sudden change of address results in the refusal or non-delivery of an order An APO or FPO address has been provided as the shipping address. A PO Box has been provided as the shipping address.
REFUSED AND UNCLAIMED SHIPMENTS Customer will be responsible for any return shipping charges assessed by the courier. For international deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.
SHIPPING INFORMATION & COSTS
All items at shop-peruhandicraft.com will ship direct to you from our shipping center. , so be sure to carefully review the shipping options available for your country when selecting your shipping service. For each shipping service, we will indicate the corresponding price and estimated timeframe. If we determine that we will not be able to deliver within the promised timeframe, we will immediately contact you by email (within five business days).
Because we use UPS, DHL and FedEx to deliver most packages, we are unable to ship to PO Boxes and APO/FPO addresses. Please be sure to provide a street address for all orders.
Orders from Peruhandicraft.com will be shipped as soon as all items from the order are available, unless otherwise specified at the time you place your order. At this time it is not possible to request that items be shipped as they become available instead.
Shipping costs for most Peruhandicraft.com items are based on the weight and volume of the item.
shop-peruhandicraft.com ships to many international destinations. It is important to note that the customer is solely responsible for all duties, tariffs and clearance fees for orders shipped outside the USA.
Whenever possible, we will email you a tracking number so that you may track the progress of your package. Tracking numbers are generally issued 2 to 7 business days after an order is shipped. If you have not received a tracking number and would like to know the whereabouts of your order, please send us an email at shop.peruhandicraft.com and reference your order number.
Duties and taxes Duties and taxes are different in every country and many factors play into determining if you need to pay them. Some shipped to countries may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers do not pay any fees when they receive the shipment. If you do get charged, they will charge you at the time of delivery. If you refuse the shipment because of these fees, we can't make you a refund because it's responsibility of the customer pay for the duties or taxes of the products. We cannot refund any shipping or return shipping fees.