1. Is it safe to use my credit card online at shop-peruhandicraft.com ?
Using your credit card to shop at Peruhandicraft is extremely safe. CCNOW, employs the latest encryption technologiesto ensure that your credit card information remains private.www.ccnow.com transactions are protected by the highest levels of security available and ensure complete and total privacy for Peruhandicraft´s online customers. Not even Peruhandicraft employees have access to your credit card information.
2. How long will it take for me to receive my order?
You can find the information of the production and delivery of each product in the page of each product.
3. How Peruhandicraft ship my order?
We send our packages via DHL and it is fully trackable worldwide.
4. How do I track my orders?
If you already have your tracking number and want to find out the status of your package, you have to enter to www.dhl.com or call your local Mail Service and tell your tracking number. They will give you information aboutyour order or you can contact us to email@example.com and we will give you the status of your order.
4.1 What happen if My DHL tracking number do not work?
Please do not worry if the tracking number do not work yet. It happen because as soon as you place an order we assign an DHL tracking number that could work immediately if the product is in our store but sometimes may be a delay of a few days in the delivery of your order because most of our products are handmade and are not stored in warehouses in mass quantities. You can find the information of the production and delivery of each product in the page of the product that you bought. You may track your order in the dhl web page as soon as we sent your order.
5. Can I pay by check or bank transfer?
You can pay by check or by bank transfers in the case that you make a especial request of one product or if you are a wholesale customer.
6. Can I make a special request for a product?
Yes, we can provide you with a special product. For more information contact us to firstname.lastname@example.org and in your request, please include much information as is possible about the product that you would like to purchase at shop-peruhandicraft.
7. What is Peruhandicraft´s policy on fair trade and the payment of artisans?
The purpose of Peruhandicraft is to create a revolutionary system through which the artists and artisans of Peru can display their fine works to a global audience of prospective customers. Peruhandicraft does not charge artists any fees for listing their items on the website. Furthermore, artists remain fully independent--they are free to raise their prices, lower their prices, or remove their items from our website. By cutting out the long strings of middlemen, Peruhandicraft allows both consumers and artisans to get the most out of each and every transaction.
8. What is your policy on returns and exchanges?
In the unlikely event that we process your order incorrectly or ship you a defective item, we will take back that item and replace with the original product, with no additional charge. Please read our RETURNS POLICIES. Some countries of Europe add a minimun tax for customs to the importations, For that motive we send to our customers an invoice for less to reduce to the minimum or avoid pay customs fees. Aditional charges as duty fees are not responsability of shop-peruhandicraft.com.
9. What if I do not receive my order?
Be sure to indicate the correct mailing address when you are filling out your order form. Peruhandicraft is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at email@example.com (be sure to note your order number and e-mail address, and verify the correct mailing address). A customer service representative will check our records to determine when your order was processed and mailed.
10. Will Peruhandicraft ever give out my personal information to third parties?
Peruhandicraft wholeheartedly respects your privacy and thus will never release any personal information (including your home address, e-mail address, and phone number) to any third party. Peruhandicraft is 100% Privacy Guarantee.
11. How can tell the actual size of a product?
As you know, pictures can be deceiving. For that reason, it is very important that you look at the size of a product before making a decision about whether to purchase it. you should be very careful when picking out products. We want to offer you the best possible perspective of a product's appearance and detail, and sometimes this comes at the expense of providing a true representation of the product's actual size. All products do come with size and weight specifications, however, so be certain to make that one of the things you check when viewing a product.
13. Products are individually handmade
As all of our products are individually handmade, all sizes given must be considered as approximations, and minor imperfections and slight variations in color or design from items depicted should be expected.
14. Delivery Policy
We are not responsible if you do not receive your order if you provide us a wrong address. We sent all our package by certificate mail that mean the someone have to sign at the moment to receive the package. If you think that you or other will not be at the address that you provide us to receive the package please contact us to send the package by other service if you do not do that we are not responsible if you do not receive your order. If you will move to other address and you don't tell us, we are not responsible if you do not receive your order. The mail will try to deliver the package until 3 times in the address that you provide us but if not find any person at the address, we are not responsible if you do not receive your order. If you have any questions, please contact us at service department by email at firstname.lastname@example.org.
shop-peruhandicraft.com only charges customers what it costs us to ship products to you. It is your responsibility to determine any additional costs such as, but not limited to customs import duties, brokerage fees, local delivery charges, etc. Peruhandicraft.com makes every effort to value shipments as low as we can and we always mark shipments as "GIFT" while reporting enough value to cover insurance on shipments that have insurance. If a package is refused for any reason and returned to us, any subsequent delivery charges will NOT be refunded. If customer provides an invalid address when ordering, all shipping charges are the customer’s responsibility including fees charged to shop-peruhandicraft.com to have the package returned to us, and re-shipment fees to return the package to you if you so choose.
Please note that many packages are delayed by customs in the receiving country, so shipping times are estimated.
15. Why I received an print invoice for less?
You'll receive your invoice by email after you place your order with all the information of your order. We sometimes send to some customers an print invoice by a minor price to reduce or avoid customs rates